For home services & trades
The lead you didn’t answer,
the quote you never chased, the invoice still unpaid.
In home services the first business to reply usually wins the job, but the call comes in while you’re on a roof or under a sink, and by tomorrow that lead has hired someone else. Quotes go out and never get followed up, jobs get no-showed, and invoices sit unpaid for weeks. NextDoer runs the answering, booking, reminders, and quote and invoice chasing around each one, drafted and gated by you. Every pricing, scope, diagnosis and safety decision stays entirely with you and your technicians.
Your week today
The admin that costs you the job.
Not the work in the field, the follow-through around it. If this is your week, it is exactly the work NextDoer is built to carry.
The lead that goes cold
The first business to call back usually books the job, but the phone rings while you’re on a job with your hands full. It hits voicemail, sits overnight, and by morning the customer has already booked the outfit that answered first.
The follow-up that never happens
A lead asks for availability, you mean to reply, and it slips. Most operators never make a second attempt, so a stack of would-be customers quietly go quiet, and you never learn which ones you could have won with one more message.
The quote nobody chased
You spend an evening pricing a job, send the estimate, and hear nothing. It wasn’t a no, it was a “let me think,” and without a nudge it just expires, while the customer books whoever followed up.
The no-show and the invoice that’s late
A booked slot goes empty because the reminder never went, a cancellation never gets backfilled, and the work you did finish is invoiced late and paid later, because chasing money is the last thing you want to do after a full day.
One window
Every lead, every booking, every invoice, in one place.
Phone and voicemail, web and ad leads, SMS, email, online booking, invoices and payments. Each lands in a single queue with a drafted, on-brand message, approve it, reject it, or rewrite it. Pricing and safety are never automated, the agent captures and books, your call sets the number and the scope.
The agent team we'd propose
Six agents, one for each grind.
Each is a named routine that runs a real home-services job end-to-end, reading the channel, drafting, booking, chasing, tracking. Each starts on Approve, nothing sends without a tap, and graduates to Auto only for the reply types you decide to trust. Every pricing, scope and safety decision stays with you and your technicians.
Lead Response Concierge
It answers and captures, never quotes a price. You and your technicians set the price, the scope and the fix.
Booking & Dispatch Coordinator
It books logistics into your calendar rules. Which jobs you take, and how you dispatch crews, stays your call.
Quote Follow-up Runner
It chases the quote you sent, never sets or changes the price. The operator prices every job.
Job Reminder & No-Show Guard
It sends reminders and logistics. What the job is and whether it’s safe to proceed stays with your technician.
Invoice & Deposit Chaser
It sends and chases, never sets the amount. The operator decides every price, deposit and discount.
Review & Rebooking Nudger
It asks and re-engages, never fabricates a review or a promise. What you offer and to whom stays your call.
How trust is earned
Every agent climbs the same ladder.
Nothing skips a rung, and you hold the dial the whole way, any reply type can be pulled back to Approve at any time.
Build
We teach the agent to read and reply on that channel. Nothing is live.
Shadow
The agent writes real replies and sends none. You just read the drafts.
Approve
Every reply waits for your tap. Rewrite any of it in your own words.
You pick
Which reply types you trust to go on their own, and which stay on Approve.
Auto
Trusted types send themselves. Everything else still waits for you.
A starting playbook we'd propose
The playbook, at a glance.
A first draft of what your agent team would run, and where each task would sit on the trust ladder. We tune it with you during the process review.
| Agent / task | Trigger | Typical mode |
|---|---|---|
| Instant first-touch on every lead | New lead, any channel | Auto |
| Lead capture & nurture | Lead needs details / follow-up | Approve |
| Booking & reschedule | Lead ready / customer moves it | Approve |
| Quote follow-up | Estimate sent, no reply | Approve |
| Job reminder & on-my-way notice | Job booked / tech en route | Auto |
| Deposit & invoice chase | Deposit due / invoice unpaid | Approve |
| Review request | Job completed | Approve |
| Past-customer rebooking | Seasonal / maintenance due | Shadow |
Your business next
Your trade, your customers.
The process review maps your lead channels, your booking and dispatch flow, your quote and invoice cadence, your review and rebooking outreach, and every point where you and your technicians must stay in the loop, then shows you the first agent we would put to work. Customer data stays governed by PIPEDA and its provincial equivalents, and every pricing, scope and safety decision stays with the operator.