NextDoer
Sample playbook

For immigration consultants (RCIC)

The document you asked for twice,
the biometrics clock, the client gone quiet.

Every file is a long list of documents, passports, forms, translations and proofs that has to be chased until it’s complete, against biometrics, medical and government deadlines that don’t forgive a slip. Meanwhile clients want to know where their case stands. NextDoer runs the document collection, deadline tracking, status updates, chasing and paperwork around each one, drafted, and gated by you. Every immigration and legal judgment, eligibility, program choice, what to submit, case strategy, stays entirely with the licensed RCIC.

6Agents we'd propose
AllChannels + deadlines, one queue
YouApprove every send

Your week today

The admin that stalls the file and the case.

Not the assessment, the follow-through around it. If this is your week, it is exactly the work NextDoer is built to carry.

01

The document you asked for twice

Every application needs a long list, passports, forms, translations, proof of funds, reference letters, and half of it arrives late, blurry, or not at all. You re-request the same items again and again while the file sits open and unable to move.

02

The deadline that doesn’t forgive

Biometrics windows, medical exams, requests for more documents, work-permit and PR response dates, each with a hard clock. Miss one and the application can be refused, and the clock kept running while you were buried in another file.

03

The client who’s gone quiet, or won’t

Some clients disappear until a deadline is on top of them; others message daily asking “any update?” on a file that’s waiting on the government. Both eat your day, and silence from you is what turns a nervous client into an angry one.

04

The intake, the retainer, the records

New inquiries hit voicemail and call the next consultant; paid consultations don’t get booked; retainer top-ups and invoices go out late; and the CICC-required records and retention clocks sit in your head instead of a system.

One window

Every channel, every document, every deadline, in one place.

Phone and voicemail, web intake, email, SMS, e-signature and retainers, documents and government portals. Each lands in a single queue with a drafted, on-brand message, approve it, reject it, or rewrite it. Immigration and legal judgment is never automated, only the admin around it is drafted for your call.

Phone & voicemail
Web intake form
Email
SMS
E-signature & retainers
Documents & government portals
NextDoerDeadline · document alert
The biometrics deadline on the Ahmadi file is in 7 days and two documents are still outstanding. I’ve re-requested them from the client and I’m escalating to you.
Drafted the reminder and the checklist for your review. I track the date you set and chase the documents, I never decide eligibility or strategy, that’s yours.
ApproveRejectReply

The agent team we'd propose

Six agents, one for each grind.

Each is a named routine that runs a real immigration-practice job end-to-end, reading the channel, drafting, chasing, tracking. Each starts on Approve, nothing sends without a tap, and graduates to Auto only for the reply types you decide to trust. Every immigration and legal judgment stays with the licensed RCIC.

Document & Form Chaser

TriggerA file is opened, or an application needs its document package, passports, forms, translations, proof of funds, reference letters.
Agent doesSends the specific document checklist, checks each item for completeness and legibility, sends the timed multi-touch reminders, and chases the client until the package is complete, reporting exactly what is still outstanding.
You approveReview what it drafts; routine reminders can graduate to Auto.
OutcomeFiles stop sitting open waiting on documents nobody was actively chasing.
ApproveAuto

It collects, checks completeness and chases, never advises. The RCIC decides what a file requires and whether a document is sufficient.

Deadline & Submission Sentinel

TriggerA deadline the consultant has set or received approaches, biometrics, medical, a request for documents, a work-permit or PR response date.
Agent doesHolds every date, sends cushion-day pre-alerts to the client and the consultant, and escalates the reminder until a human actually acknowledges it, so a clock that’s ticking never dies unactioned, while tracking who owns the next step.
You approveYou confirm the date and own the submission; the agent keeps the clock and the escalation.
OutcomeA missed biometrics or response window stops being possible by accident.
Approve

The RCIC decides what to submit and when. The agent never files or interprets a requirement, it tracks and escalates the date you set.

Case Status Responder

TriggerA client messages, or a case reaches a stage where they should hear from you.
Agent doesAcknowledges every message instantly so no one feels ignored, runs a proactive “here’s where your file stands / here’s what we’re waiting on” cadence, and tracks who owns the next step, building an automatic paper trail.
You approveHear the tone in shadow, then let routine status replies run.
OutcomeThe nervous client who used to message daily stays informed without you going quiet.
ApproveAuto

It sends factual status and logistics. Every substantive answer, advice and consent stays with the RCIC.

Lead & Consultation Concierge

TriggerA prospective client calls, fills the web form, or emails, at any hour, including after the desk is closed.
Agent doesAnswers instantly so the first consultant to respond is you, captures the standardized intake once, books the paid consultation into your calendar, and screens for the basics you need before the meeting.
You approveYou decide whether to take the matter; routine acknowledgements can graduate to Auto.
OutcomeThe lead that used to hit voicemail and call the next consultant is captured and booked.
ApproveAuto

It books and screens intake, never assesses eligibility. The RCIC decides program choice and whether to take the case.

Payment & Retainer Runner

TriggerA consultation or stage fee is due, an invoice goes unpaid, or a retainer nears its threshold.
Agent doesAssembles draft invoices, sends them on schedule, runs the escalating-but-polite payment chase, and sends the retainer top-up request when a balance runs low.
You approveYou review amounts and terms and approve every invoice.
OutcomeFees go out on time and the awkward money chase stops being yours to make.
Approve

It drafts and chases, never decides fees. The RCIC sets and approves every amount and term.

Compliance & Records Runner

TriggerA matter opens, a retainer agreement is needed, or a CICC / IRCC record and its retention clock must be tracked.
Agent doesCollects and tracks the signed retainer agreement, keeps the CICC and IRCC-required records complete, and holds the retention clocks, keeping the file audit-ready.
You approveThe consultant reviews and signs off on what the record requires; the agent surfaces and chases.
OutcomeYour records early-warning system, so a CICC review stops being a fire drill.
Approve

It collects, tracks and chases records, never decides admissibility. Every immigration and legal call stays with the RCIC.

How trust is earned

Every agent climbs the same ladder.

Nothing skips a rung, and you hold the dial the whole way, any reply type can be pulled back to Approve at any time.

Rung 1

Build

We teach the agent to read and reply on that channel. Nothing is live.

Rung 2

Shadow

The agent writes real replies and sends none. You just read the drafts.

Rung 3

Approve

Every reply waits for your tap. Rewrite any of it in your own words.

Decision

You pick

Which reply types you trust to go on their own, and which stay on Approve.

Rung 5

Auto

Trusted types send themselves. Everything else still waits for you.

Unsure? It hands off.If an agent is uncertain about anything, a deadline, a document, an eligibility question, it hands the matter to the consultant instead of guessing.
You reply directly? It steps back.If someone answers a client directly in the firm’s own case-management system or inbox, the agent notices and pauses that thread for a human.
Every issue is tracked.Anything you flag becomes a ticket with status: received → in progress → live.

A starting playbook we'd propose

The playbook, at a glance.

A first draft of what your agent team would run, and where each task would sit on the trust ladder. We tune it with you during the process review.

Agent / taskTriggerTypical mode
Document & form collectionFile opened / package neededApprove
Document reminderItem still outstandingAuto
Deadline & submission escalationBiometrics / medical / response date nearsApprove
Case status updateFile progresses / client asksAuto
Lead response & consultation bookingNew inquiry, any channelApprove
Invoice & retainer top-upFee due / retainer lowApprove
Retainer agreement & recordsMatter openingApprove
CICC / IRCC record-retention trackingPIPEDA / CICC clockApprove

Your business next

Your practice, your cases.

The process review maps your intake channels, your document checklists, your biometrics, medical and government deadline list, your billing and retainer cadence, and every point where the consultant must stay in the loop, then shows you the first agent we would put to work. Client data stays governed by PIPEDA and its provincial equivalents, CICC record-keeping is respected, and every immigration and legal judgment stays with the licensed RCIC.