For pharmacies
The chase, the codes,
the calls, off your counter.
Renewal requests waiting on a prescriber's fax. Third-party rejects stuck behind hold music. “Is it ready yet?” pulling you off the bench. NextDoer runs the messaging and follow-up behind each one, drafted, chased, and gated by the pharmacist. Every clinical and dispensing decision stays entirely with you.
Your week today
The work that never reaches the bench.
Not the dispensing, the chasing around it. If this is your Tuesday, it is exactly the routine NextDoer is built to carry.
The renewal chase
No repeats left, so you fax the prescriber, then fax again. “Doctor call-back” scripts pile up and nobody is sure which ones actually closed.
Rejects and prior auth
A claim rejects with a code. Prior auth? Quantity override? Prescriber change? Someone is on hold with the insurer to find out, mid-fill.
The phone that never stops
“Is my prescription ready?” “Did my doctor call back?” Nearly half your interruptions are inbound calls, each one pulls a person off the dispensing bench.
Back-orders and shortages
A drug is short. Someone has to chase the supplier, then reach the prescriber and patient about a substitute, and remember to keep chasing until it lands.
One window
Every channel, and every fax, lands in one place.
Phone, voicemail, prescriber faxes, insurer portals, web requests. Each one lands in a single queue with a drafted, on-brand reply, the pharmacist approves it, rejects it, or rewrites it. Nothing about clinical judgment is ever automated.
The agent team we'd propose
Six agents, one for each grind.
Each is a named routine that runs a real pharmacy job end-to-end, reading the channel, drafting, chasing, tracking. Each starts on Approve, nothing sends without a tap, and graduates to Auto only for the reply types you decide to trust.
Renewal Chaser
Clinical judgment stays with you. The agent chases and tracks; it never decides therapy.
Rejection & Prior-Auth Runner
Every open reject has an owner and a live status, not a pile of paper.
Ready & Adherence Nudger
Starts in shadow so you hear the tone before a single message sends.
Blister-Pack & Med-Sync Coordinator
One routine covering every packaging and LTC patient, not a manual monthly scramble.
Appointments & Minor-Ailments Intake
The clinical assessment never leaves the pharmacist.
Back-order & Shortage Desk
Persistent, polite follow-up without a person setting reminders.
How trust is earned
Every agent climbs the same ladder.
Nothing skips a rung, and you hold the dial the whole way, any reply type can be pulled back to Approve at any time.
Build
We teach the agent to read and reply on that channel. Nothing is live.
Shadow
The agent writes real replies and sends none. You just read the drafts.
Approve
Every reply waits for your tap. Rewrite any of it in your own words.
You pick
Which reply types you trust to go on their own, and which stay on Approve.
Auto
Trusted types send themselves. Everything else still waits for you.
A starting playbook we'd propose
The playbook, at a glance.
A first draft of what your agent team would run, and where each task would sit on the trust ladder. We tune it with you during the process review.
| Agent / task | Trigger | Typical mode |
|---|---|---|
| Renewal Chaser, prescriber follow-up | No repeats / expired | Approve |
| Rejection & Prior-Auth Runner | Third-party reject | Approve |
| Ready-for-pickup notice | Prescription filled | Auto |
| Pickup reminder (2nd nudge) | Ready > 1 day | Approve |
| Med-sync / blister cycle | Cycle due | Approve |
| Appointment booking + reminders | Service requested | Approve |
| Back-order follow-up | Item short / back-ordered | Approve |
Your business next
Your pharmacy, your rules.
The process review maps your channels, your prescriber and insurer contacts, and every point where the pharmacist must stay in the loop, then shows you the first agent we would put to work. Patient health information stays governed by PHIPA / PIPEDA.